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Call us at 800.873.5100 (Monday – Friday 8:00 a.m. – 6:00 p.m.) or email us at Emails received outside of normal business hours will receive a response the following business day.

Contact Us

Please fill out your information and we will be happy to contact you. For your security, please avoid including sensitive financial information in this form.
Are you currently a member?

Online and Mobile Banking

Access your accounts online – anytime, anywhere:

  • Transfer money between your Credit Union accounts
  • Pay bills through online Bill Pay
  • Open additional accounts
  • View statements
  • View cleared check details
  • And much more!
  • Online Banking Help Center

Automated Telephone Banking

Access your accounts from any touchtone phone – anytime, anywhere:

  • Transfer money between your Credit Union accounts
  • Retrieve account balances
  • Check on the latest rates
  • Find out which checks have cleared
  • And much more!

24-hour Telephone Banking Access: 800.888.3900, 561.266.2100, or 770.429.6520

Loan Applications

Call 800.873.5100 during normal business hours to speak with a Loan Representative and apply for a Credit Union:

  • Vehicle Loan
  • Visa® Credit Card
  • Term Loan
  • And much more!     

Visa Credit and Debit Cards

Activate a Visa® Platinum Credit Card:

To activate your Visa® Platinum Credit Card please contact us 24/7 at 800.873.5100 for assistance.

Lost or stolen card?

If your IBMSECU credit or debit card was lost or stolen, you can lock your card using Card Control to prevent unauthorized users from making purchases. If you later find your lost card, you can unlock it yourself at any time. After locking your card, you will still need to contact us to report it lost or stolen and order a replacement.

To report your Visa® Credit Card or Visa® Debit Card lost or stolen, please contact us 24/7 at 800.873.5100 for assistance.

If you are overseas and calling during our business hours, Mon-Thurs 8:00 a.m. – 5:00 p.m. EST or Fri 8:00 a.m. – 6:00 pm EST, we will accept a collect call to report your card Lost or Stolen. If you are overseas and calling outside of our business hours please contact Visa directly by locating the phone number for the country in which you are traveling.

Credit Card or Debit Card Disputes or Questions

For questions or disputes about your Visa® Credit Card or Visa® Debit Card, please call 800.873.5100 between 8:00 a.m. and 5:00 p.m. Monday through Friday or email

Fax your Visa® Credit Card disputes to 561.226.5414.
Fax your Visa® Debit Card disputes to 561.226.5401.

Fax Numbers

Main fax number: 561.226.5415
Mortgage Department fax number: 561.226.5412 

Mailing Address

P.O. Box 5090
Boca Raton, FL 33431-0890

Locate your nearest Branch or ATM.


Mike MillerContact the CEO

IBMSECU President and CEO Mike Miller loves hearing from members.

Tell him what we're doing right so we can keep you happy or let him know where we can improve!


For your security, please refrain from entering personal financial information in your comment.


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