Activate a Visa® Platinum Credit Card?
To activate your Visa® Platinum Credit Card please contact us 24/7 at 800.873.5100 for assistance.
Lost or stolen card?
If your IBMSECU credit or debit card was lost or stolen, you can lock your card using Card Control to prevent unauthorized users from making purchases. If you later find your lost card, you can unlock it yourself at any time. After locking your card, you will still need to contact us to report it lost or stolen and order a replacement.
To report your Visa® Credit Card or Visa® Debit Card lost or stolen, please contact us 24/7 at 800.873.5100 or for assistance.
Lost your card while traveling overseas?
If you are overseas and calling during our business hours, Mon-Thurs 8:00 a.m. – 5:00 p.m. ET or Fri 8:00 a.m. – 6:00 pm ET, we will accept a collect call to report your card Lost or Stolen.
If you are overseas and calling outside of our business hours please contact Visa directly by locating the phone number for the country in which you are traveling.
Credit Card or Debit Card Disputes or Questions
For questions or disputes about your Visa® Credit Card or Visa® Debit Card, please call 800.873.5100 or between 8:00 a.m. and 5:00 p.m. Monday through Friday or email firstname.lastname@example.org.
Fax your Visa® Credit Card disputes to 561.226.5414.
Fax your Visa® Debit Card disputes to 561.226.5401.