Lost or stolen card?
If your IBMSECU credit or debit card was lost or stolen, you can lock your card using Card Control to prevent unauthorized users from making purchases. If you later find your lost card, you can unlock it yourself at any time. After locking your card, you will still need to contact us to report it lost or stolen and order a replacement.
To report your Visa® Credit Card or Visa® Debit Card lost or stolen, please contact us 24/7 at 800.873.5100 for assistance.
If you are overseas and calling during our business hours, Mon-Thurs 8:00 a.m. – 5:00 p.m. EST or Fri 8:00 a.m. – 6:00 pm EST, we will accept a collect call to report your card Lost or Stolen. If you are overseas and calling outside of our business hours please contact Visa directly by locating the phone number for the country in which you are traveling.
To help protect your account, transactions made with your IBMSECU credit or debit card are monitored for unusual or suspicious activity. If we suspect a purchase is fraudulent, we will notify you right away so that you can verify the transaction or freeze your card to prevent further fraud.
If we have a cell phone number for you, we will first notify you via text message from the text short code number 81508. If we do not get a response to the text or if you do not have a cell phone number on file with us, we will notify you by phone call. Please make sure that we have your current phone numbers so that we can quickly contact you. You can check your contact information and make updates through Online or Mobile Banking - just click on "Settings" and then select "My Account Profile."
Credit Card or Debit Card Disputes or Questions
For questions or disputes about your Visa® Credit Card or Visa® Debit Card, please call 800.873.5100 between 8:00 a.m. and 5:00 p.m. Monday through Friday or email firstname.lastname@example.org.
- Fax your Visa® Debit Card disputes to 561.226.5401.
- Fax your Visa® Credit Card disputes to 561.226.5414.
New card? No problem.
Save your IBMSECU Credit or Debit Card for things like bill payments and online purchases — and we can update your payment info automatically when it changes and your card is re-issued.*
- Skip the hassles of updating your payment info
- Avoid declined payments
- Prevent service interruptions
Save your card today and enjoy simpler updates with many billers and merchants.
*Not all merchants participate in automatic updates. Updates are not guaranteed before the next billing cycle.