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Online and Mobile Banking Scheduled Maintenance:
Online Banking and Mobile Banking will be unavailable due to regularly scheduled maintenance from 10:00 p.m. on Sunday, March 1 to 5:00 a.m. on Monday, March 2. Our online loan application will also be down for maintenance from 10:00 p.m. on March 1 until 8:00 a.m. on March 2. We apologize for this inconvenience.
Tax Statements are now available! All Members can now retrieve their 2019 Tax Statements in Online Banking by selecting "View Statement" from the slider menu (3 horizontal lines on the upper left of the screen). Learn more about your tax statement here.
IBMSECU is moving to iTHINK Financial! IBMSECU will have a new name, iTHINK Financial, as of Monday, March 2, 2020. Click here for more information.
Service Excellence

Service Excellence

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IBMSECU’s Mission Statement:

To deliver Service Excellence to the Membership and value to the communities we serve while ensuring the safety and soundness of the Credit Union.

The Service Excellence Program is designed to measure, review, and continually improve the service quality provided to our valued members.

How the Service Excellence Program Works:

  • THE PURPOSE: We developed the Service Excellence Program to help execute our mission, which is to provide Service Excellence to our members. By providing us with your feedback, we can make improvements where needed and reward our employees when deserved.
  • WHAT YOU CAN DO: If you receive a short survey from us in your email box, please take a few moments to complete it. We will appreciate your feedback!
  • IMPORTANT TO KNOW: You qualify three times per year to receive and submit a transactional or relationship survey. This is your opportunity to share your opinions and feelings, so we thank you in advance for taking the time to submit a survey.

Share a Great Experience or Contact Us

Would you like to share a great experience you had at IBMSECU? Fill out our Testimonial Form and your story may be included in future IBMSECU publications.

Contact us if you have any questions or concerns at, 800.873.5100, ext. 8732.


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Live Homebuyer Webinar on Mar 24

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