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Tax Statements are now available! All Members can now retrieve their 2018 tax statements in Online Banking by selecting the "All Services" menu and clicking on "Statements" and in Mobile Banking by selecting "Statements/eMessenger." Learn more about your tax statement here.
Service Excellence

Service Excellence

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IBMSECU’s Mission Statement:

To deliver Service Excellence to the Membership and value to the communities we serve while ensuring the safety and soundness of the Credit Union.

The Service Excellence Program is designed to measure, review, and continually improve the service quality provided to our valued members.

How the Service Excellence Program Works:

  • THE PURPOSE: We developed the Service Excellence Program to help execute our mission, which is to provide Service Excellence to our members. By providing us with your feedback, we can make improvements where needed and reward our employees when deserved.
  • WHAT YOU CAN DO: If you receive a short survey from us in your email box, please take a few moments to complete it. We will appreciate your feedback!
  • IMPORTANT TO KNOW: You qualify three times per year to receive and submit a transactional or relationship survey. This is your opportunity to share your opinions and feelings, so we thank you in advance for taking the time to submit a survey.

Share a Great Experience or Contact Us

Would you like to share a great experience you had at IBMSECU? Fill out our Testimonial Form and your story may be included in future IBMSECU publications.

Contact us if you have any questions or concerns at survey@ibmsecu.org, 800.873.5100, ext. 8732.

Events

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BALANCE Webinar: YOUR CREDIT SCORE on Feb 21

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Palm Beach Gardens Branch History Celebration Day on Feb 26

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Live Homebuyer Webinar on Feb 26

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