Leaving IBM Southeast EFCU
You are now leaving IBM Southeast EFCU’s website to go to:
The Better Business Bureau
Proceed Cancel
IBM Southeast EFCU does not provide, and is not responsible for, the product, service, overall website content, security, or privacy policies on any external third-party sites.

Online Banking FAQs

How do I access Online Banking?
Log on to Online Banking with your Username or Member number and password in the upper right corner of our website.

Frequently Asked Questions about Access Shield

What are the features of Online Banking?
Regardless of where you live or work, you can safely and securely access your Credit Union accounts anytime.

Why do I have to upgrade my browser?
IBM Southeast EFCU is very proactive in keeping our website safe and secure for Members. Using a 128-bit browser is one of the ways our site will remain on the cutting edge of security.

How do I know what kind of browser I have?
Go to help at the top of your browser screen, click on help, then choose About Internet Explorer to check to see if you already have a 128-bit encrypted browser. We recommend use of Internet Explorer 7.0 or higher. Upgrading to the latest version of Internet Explorer is free.

What if I forgot my password?
Call 800.873.5100 or 561.982.4700, Monday – Friday 8:30 – 5:00 EST or email serviceplus@ibmsecu.org.

How do I sign off Online Banking?
Click on the Log Off icon on the upper right side of your screen.

What kind of Internet Browser should I use for Online Banking?
Our website is compatible with 128-bit encrypted browsers. We recommend use of Internet Explorer 7.0 or higher.

Can I pay my bills through Online Banking?
Yes. If you have a Credit Union checking account you can use our Online Bill Paying service to pay all your bills for free. Visit our Online Bill Paying FAQs page for more information.

Can I make transfers from one of my accounts to another?
Yes. From the upper right corner of our website, log on to Online Banking with your Member Number or User Name and password. Select the Transfer icon at the top of the page (Second from the left). Choose accounts to transfer from and to, then enter amount to be transferred and your password.

Can I make transfers from one of my accounts to another Credit Union Member’s account?
Yes. From the upper right corner of our website, log on to Online Banking with your Member Number or User Name and password. Select the Transfer icon at the top of the page (second from the left). Choose the account to transfer from. Enter the other Credit Union Member’s account number and select account that funds should be transferred to, then enter your password.

Can I view a previous month’s statement via Online Banking?
Yes. From the upper right corner of our website, log on to Online Banking with your Member Number or User Name and password. Select the Statement icon at the top of the page (sixth from the left). Choose the statement period you want to view. Scroll to the bottom of the page and click next. Enter your PIN/Password and click Finish. The statement you selected will appear and can be printed. This is a free service.

Can I update my contact information online?
Yes. From the upper right corner of our website, log on to Online Banking with your Member Number or User Name and password. Select the More icon at the top of the page (fourth from the right). Select the Change Information icon.

How do I apply for a loan online?
Click here to apply online or from the upper right corner of our website, log on to Online Banking with your Member Number or User Name and password. Select the Loans icon at the top of the page (fifth from the right). Click the blue Apply For Loan button and follow the prompting instructions.

Can I open an account online?
Yes. From the upper right corner of our website, log on to Online Banking with your Member Number or User Name and password. Select the Accounts icon at the top of the page (first from the left). Click the blue Open New Accounts button in the upper left corner of the page and follow the prompting instructions.

How do I do a Stop Payment online?
From the upper right corner of our website, log on to Online Banking with your Member Number or User Name and select the More icon at the top of the page (fourth from the right). Click the Stop Payment button and follow the prompting instructions.

Can I view my yearly tax information online?
Yes. From the upper right corner of our website, log on to Online Banking with your Member Number or User Name and select the More icon at the top of the page (fourth from the right). Click the Tax Information icon for details about year to date interest earned, mortgage loan interest paid, non-mortgage loan interest paid and withholding amount for the current and previous years.

Can I change my Online Banking password online?
Yes. From the upper right corner of our website, log on to Online Banking with your Member Number or User Name and select the More icon at the top of the page (fourth from the right). Click the Change Password icon and follow the instructions.

How do I access Online Banking from my cell phone or other mobile device?
Visit our Mobile Banking page to learn about our Mobile Banking service and iPhone and Android Apps.

How do I use eDeposits to deposit checks online?
eDeposits is an easy and convenient way for IBM Southeast EFCU Members to deposit checks over the web through Online Banking and receive immediate access to the funds deposited. Visit our eDeposits page for more information.

Quicken & MS Money FAQs

What services does IBM Southeast EFCU support?
Both Quicken and Money are supported with the following types of connections:

Direct Connect – The fastest and easiest way to connect to your IBM Southeast EFCU accounts. From within Quicken and Money you can track your accounts and even transfer between your accounts with the Credit Union.

Web Connect – Update your accounts by downloading the new QFX (Quicken) or OFX (Money) file type from the IBM Southeast EFCU Online Banking page directly into your Quicken or Money program.

QIF Download – This older file format is still supported by the IBM Southeast EFCU. You can continue using this format to update any pre-2002 versions of Quicken or Money.

Are there any fees for Direct Connect, Web Connect, or other download options?
No.

Is Bill Pay in Online Banking supported?
No. Any references to bill-payment within Quicken or Money are not affiliated with the IBM Southeast EFCU.

What do I need to begin?

  • Any 2003+ version of Quicken or Money
  • An internet connection
  • Your Member number and PIN from Online Banking (must change to 8 digits)
  • The IBM Southeast EFCU routing number (267077627)
  • Your account number format should be member number-account type (i.e. 40001234-S50)

 

Integration with QuickBooks

View our QuickBooks support demo