Leaving IBM Southeast EFCU
You are now leaving IBM Southeast EFCU’s website to go to:
The Better Business Bureau
Proceed Cancel
IBM Southeast EFCU does not provide, and is not responsible for, the product, service, overall website content, security, or privacy policies on any external third-party sites.

Careers

What Makes IBM Southeast Employees’ Federal Credit Union Unique?
Our personalized service. Without it, we’d be just another financial institution!

We believe our employees are the key to our competitive advantage and success. Service Excellence is the primary goal of each employee. We define Service Excellence as building trust and respect by knowing our Members and providing the right solutions for their needs in a timely, accurate and memorable way.

Our Members expect Service Excellence and our committed staff of knowledgeable professionals work to exceed Member expectations each and every day. If you have the desire to join our team, we would love to hear from you!

Available career opportunities: 

CARD SERVICES MANAGER

Location:  Delray Beach

Status:  Exempt

Primary Function:  Plan, organize, staff, direct and evaluate the Card Services department while managing card, shared branching, and ATM transaction, exception processing, fraud activities, financial settlement, member account maintenance, deliver new products & services, while ensuring safety and soundness of the credit union and its members.

Job requirements:  This job requires college level language, math and reasoning skills. Bachelor’s Degree and three years’ experience in management with an interest in the Card Services industry or the equivalent combination of education and/or 5 years work experience in the Card Services industry and Management.  Experience should be current or supplemented with continuing professional development education. 

Job Duties:

  • Direct all daily card services operations.  Strive to improve service, teamwork, lower losses, protect cardholders, while watching out for the safety and soundness of the Credit Union.  May delegate portion of responsibilities when necessary, but may not delegate overall responsibility for results nor any portion of accountability.  Implement and execute all management approved decisions. 
  •  Assist staff by handling escalated member situations that require management level action, minimizing members’ wait-time, and by maintaining integrity of service excellence.
  •  Monitor productivity, benchmark, set goals, trend, track in order that to make accurate documented recommendations for hires, terminations, promotions, transfers, performance appraisals, training and development, and inter­pretation of credit union rules and policies for department personnel.  Conduct all department personnel functions in ac­cordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
  •  Maintain organizational structure established by VP of Operations Support, EVP of Operations and President/CEO.  Organize subordinate personnel into effective, efficient work groups.  Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions.  Review work systems to reduce duplication of effort and unnecessary work.
  • Remain current on changes within the brand, payment systems, legal, regulatory, economic, competitive and technology environments, which may affect the card services, shared branching, ATMs and fraud related functions. 

(2) CALL CENTER SPECIALIST

Location:  647 Roswell Street NE, Marietta, GA  30060

Status: Non-Exempt

Primary Function:  Develop member account relationships and resolve/process account inquiries by assisting members via telephone and e-mail in a professional, prompt and efficient manner.  Maintain full knowledge of all credit union products and services and promotions for the purpose of educating members and obtaining new accounts, certificates, checking accounts, and all other opportunities affecting the membership.   

Job Requirements:

  • Job requires a high school education, and two years’ experience with similar responsibilities.    Formal position training should include products and services, rewards, Card Services, ACH, and other courses as assigned for individualized and departmental training. 
  • Know all features and benefits of the Credit Union’s products and services, including rates, terms, and fees. 
  • Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.
  • Working knowledge of organization’s policies/procedures and service philosophy.
  • Working knowledge of safety and security programs, including but not limited to, false alarms, robberies, identity theft, and fraud.
  • Working knowledge of credit union’s computer system/applications.
  • Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible.
  • Understand and follow minimally complex written and oral instructions. 
  • Ability to work flexible hours to accommodate department needs as required.
  • Exhibit organizational skills in order to maintain and file reference material for easy access and make sure that follow up work is completed in a timely manner.
  • Communicate clearly and concisely, both orally and in writing.
  • Work under direct supervision of Member Contact Manager.

   Job Duties:

  • Deliver products and services to meet members’ financial needs by cross selling and referring at each touch point.
  • Communicate accurate information about features and benefits.
  • Open and process new accounts, including but not limited to, savings accounts, certificates, and checking accounts. 
  • Resolve/process account inquiries, address changes, account closings, account maintenance, stop payments, security passwords,  electronic access, pay by phones,  rate quotes, membership eligibility, etc. as directed by members.
  • Review, approve and process all check hold release requests up to $1,000.00.
  • Review, approve and process debit/credit card daily withdrawal limits up to     $1,000.00.
  • Close cards, order new cards, link accounts, reset pin and complete pin rush requests as requested by members.
  • Document all member contact and assistance for quality assurance purposes.
  • Adhere to Attendance and Punctuality Policy.  Work additional / alternative hours to accommodate department needs as required.  
  • Adhere to Member Identification guidelines for the Call Center to ensure member privacy and mitigate security breaches.

(2) CALL CENTER SPECIALIST

Location: 1000 NW 17th Avenue, Delray Beach, FL  33445

Status: Non-Exempt                  

                                                                                                                                                                                                                    

Primary Function: Develop member account relationships and resolve/process account inquiries by assisting members via telephone and e-mail in a professional, prompt and efficient manner.  Maintain full knowledge of all credit union products and services and promotions for the purpose of educating members and obtaining new accounts, certificates, checking accounts, and all other opportunities affecting the membership.   

Job Requirements:

  • Job requires a high school education, and two years’ experience with similar responsibilities.    Formal position training should include products and services, rewards, Card Services, ACH, and other courses as assigned for individualized and departmental training. 
  • Know all features and benefits of the Credit Union’s products and services, including rates, terms, and fees. 
  • Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.
  • Working knowledge of organization’s policies/procedures and service philosophy.
  • Working knowledge of safety and security programs, including but not limited to, false alarms, robberies, identity theft, and fraud.
  • Working knowledge of credit union’s computer system/applications.
  • Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible.
  • Understand and follow minimally complex written and oral instructions. 
  • Ability to work flexible hours to accommodate department needs as required.
  • Exhibit organizational skills in order to maintain and file reference material for easy access and make sure that follow up work is completed in a timely manner.
  • Communicate clearly and concisely, both orally and in writing.
  • Work under direct supervision of Member Contact Manager.

   Job Duties:

  • Deliver products and services to meet members’ financial needs by cross selling and referring at each touch point.
  • Communicate accurate information about features and benefits.
  • Open and process new accounts, including but not limited to, savings accounts, certificates, and checking accounts. 
  • Resolve/process account inquiries, address changes, account closings, account maintenance, stop payments, security passwords,  electronic access, pay by phones,  rate quotes, membership eligibility, etc. as directed by members.
  • Review, approve and process all check hold release requests up to $1,000.00.
  • Review, approve and process debit/credit card daily withdrawal limits up to     $1,000.00.
  • Close cards, order new cards, link accounts, reset pin and complete pin rush requests as requested by members.
  • Document all member contact and assistance for quality assurance purposes.
  • Adhere to Attendance and Punctuality Policy.  Work additional / alternative hours to accommodate department needs as required.  
  • Adhere to Member Identification guidelines for the Call Center to ensure member privacy and mitigate security breaches.

To inquire about our opportunities stop by the nearest branch, fax your resume to 561.226.5407 or email hr@ibmsecu.org. Or you can complete our employment application and fax it to us.

IBM Southeast Employees’ Federal Credit Union is an Equal Opportunity Employer. It is our policy to recruit and select applicants for employment without regard to age, sex, religion, race, creed, color, national origin, marital status, veteran status or on the basis of a disability not limiting the applicant’s ability to perform satisfactorily the job available. No question on this form is intended to secure information to be used for such discrimination. It is the policy of the IBM Southeast Employees’ Federal Credit Union to provide reasonable accommodations or assistance, upon request, to assist disabled applicants or employees in completing this application.

Employee Benefits*:

  • Cigna POS Open Access – no waiting period
  • Dental, Vision & Hearing
  • Wellness Program
  • Tuition Reimbursement
  • Matching 401k
  • Paid Pension
  • Short & Long Term Disability
  • Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Vacation and holidays
  • Competitive Salaries
  • Success Sharing
  • Long-term Career growth opportunities
  • Credit Union Services at no charge – online bill paying, checking, and more!

*Benefits may vary for part-time employees.