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As we strive to continuously perfect the service that we provide, we occasionally ask for your feedback through our Service Excellence Program. We thought you might be interested to know how your feedback has been put into action to benefit you and your Credit Union-experience.
Mortgage Department
In today's low-rate environment, everyone has been buying, selling and refinancing - leaving our Mortgage Department with a huge workload. In an effort to make sure your phone calls are returned and all the unusual volume is attended to, we've:
- Increased employees to accommodate the overflow and provide one-on-one service.
- Increased training efforts to ensure that Mortgage Department professionals can answer all of your questions.
Online Experience
We have made strides to ensure that your online experience with your Credit Union is the same high quality experience as any face-to-face interaction, by:
- Creating a message board to communicate with online loan applicants regarding the status of the loan.
Increased Accuracy
We are double-checking and triple-checking ourselves with a goal of error-free deposit and payment posting, by:
- Reminding Members to double-check their receipt before they leave the counter.
- Installing an automated proofing machine to triple-check and catch any potential mistakes.
Taking the time to explain
With all the great services the Credit Union offers, we understand that it might be hard for you to keep track. We have made it a high priority to take extra time to explain those services that might benefit you based on your financial goals.
Overall Focus on Service Excellence
Credit Union employees routinely meet to collectively analyze the results of surveys pertaining to their areas and look for ways to improve upon current service.
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