IBM Southeast Employees' Federal Credit Union

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1.) How do I sign up for eMessenger?
Follow these four, easy steps to start receiving your eMessages today!

STEP #1 - Sign on to Online Banking.

Enter your Member Number & Online Banking Password.
Click on the eMessenger icon at the top of your screen.
Review terms and conditions and choose your eMessenger Password.

STEP #2 - Tell eMessenger where to deliver the messages.

Enter your primary e-mail address (you may enter others at step 4). The primary e-mail is where your activation code will be sent immediately.

STEP #3 - Activate eMessenger

Your activation code is immediately sent to the primary e-mail address provided in Step 1. You have 3 choices for activation:

Activate Now - Copy/Paste or retype your Activation code and choose Activate Now.
Activate Later - you can sign on later and enter your activation code then proceed to the next step.
Send Again - choose this option if you did not receive the email containing the activation code and we will send it again.

STEP #4 - Choose Your eMessages

To sign up for eStatements:
1. Choose the eStatements tab at the top of the screen.
2. Review User agreement.
3. Enter password to access eStatements. (Password must be six characters).
4. Choose which e-mail address the eStatement should be sent to.
To choose your eMessages:
1. Click on Create new account eMessage.
2. Use the drop down boxes to choose your message options.
3. The menu will prompt you to choose frequency, set parameters for when the message should be sent, and choose which address(es) messages should be sent.
To add additional e-mail addresses:
1. Choose eMessage Addresses at the top of the screen.
2. Choose Add new.
3. Repeat activation step 3 listed above.

2.) Who should I contact if I have further questions about eMessenger?
Contact us at <%if isProdCenter() = 0 then %>serviceplus@ibmsecu.org <%end if%>or 800.873.5100 or 561.982.4700.

3.) If I sign up for eStatements, will I still receive a monthly hard copy of my statement in the mail?
No. The great thing about eStatements is that they will be delivered directly to your email box. If you need a hard copy, all you have to do is print one out!

4.) What if I have forgotten one of my passwords?
Contact us at <%if isProdCenter() = 0 then %>serviceplus@ibmsecu.org <%end if%>or 800.873.5100 or 561.982.4700.

5.) How do I stop the eMessenger service?

Sign on to Online Banking.
Choose eMessenger icon on top right side of screen.
Choose Stop eMessenger tab on the top of screen.

6.) How many e-mail addresses can I use?
You can use a total of 4 different e-mail addresses.

7.) Will my e-mail address be kept confidential?
Yes. IBM Southeast Employees' Federal Credit Union is committed to preserving and protecting the privacy and confidentiality of its Members' personal information. For more information, please view our privacy policy.

8.) How up-to-date is the information I will be receiving via eMessenger?
You set the frequency with which you receive the messages.

9.) Can I use my cell phone or PDA to retrieve information?
Yes. When adding e-mail addresses, you will see another place to add addresses for mobile devices. (Keep in mind that eStatements will not be delivered to mobile devices due to the size of the PDF attachment).

10.) How much does eMessenger cost?
eMessenger is a free service provided exclusively to Credit Union Members.

11.) How do I make changes to the eMessages I have already set?

Sign on to Online Banking.
Choose eMessenger icon on the top right side of screen.
Enter eMessenger password
To delete current eMessage, check box on the left and choose Delete eMessage above
To add another eMessage, click on create New Account eMessage.

12.) What is the difference between the Monthly Statement and the eStatement?
A monthly statement eMessage will inform you that the most recent statement is posted and can be viewed via Online Banking. An eStatement has an attached PDF file, which contains your most recent statement.

13.) How do I know that my eMessage is active?
Look for the bell icon next to your activated eMessages.

14.) What program can I view my eStatements in?
You will need Adobe Acrobat version 5.0 to view your eStatement. Download a free version of Acrobat now.

Help? | serviceplus@ibmsecu.org • National: 800.873.5100 | Local: 561.982.4700