Credit Union Members:

Log-in to Online Banking and take an Online Survey!

Or you can e-mail us your suggestions, comments, and thank you notes.

IBM Southeast Employees' Federal Credit Union Mission Statement: To deliver Service Excellence to the Membership while ensuring the safety and soundness of the Credit Union.

The Service Excellence Assurance Program is designed to measure, review, and continually improve the Service Quality provided to our valued Members.

How the Service Excellence Program Works:

• THE PURPOSE: We developed the Service Excellence Program to help execute our mission, which is to provide Service Excellence to our Members. By providing us with your feedback, we can make improvements where needed and reward our employees when deserved.
  
  
• WHAT YOU CAN DO: Look for the Enlighten Us Lightbulb around the branch, on our website, or occasionally in your mailbox. Take one of our short surveys. We will appreciate your feedback!

Contact us if you have any questions or concerns at survey@ibmsecu.org,
800.873.5100, ext. 8732 or 561.982.4700, ext. 8732.