IBM Southeast Employees' Federal Credit Union


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IBM Southeast Employees' Federal Credit Union Mission Statement: To deliver Service Excellence to the Membership while ensuring the safety and soundness of the Credit Union.

The Service Excellence Assurance Program is designed to measure, review, and continually improve the Service Quality provided to our valued Members.

How the Service Excellence Program Works:

THE PURPOSE: We developed the Service Excellence Program to help execute our mission, which is to provide Service Excellence to our Members. By providing us with your feedback, we can make improvements where needed and reward our employees when deserved.
WHAT YOU CAN DO: If you receive a short survey from us in your email box, please take a few moments to complete it. We will appreciate your feedback!

Would you like to share a great experience you had at IBM Southeast EFCU? Fill out our Testimonial Form and your story may be included in future IBM Southeast EFCU publications.

Contact us if you have any questions or concerns at survey@ibmsecu.org, 800.873.5100, ext. 8732 or 561.982.4700, ext. 8732.

Help? | serviceplus@ibmsecu.org • National: 800.873.5100 | Local: 561.982.4700