 |
- Branch Locations
- Checks
- Deposit Accounts & Account Yields
- Joining the Credit Union
- LifeRing Ten Plus (Term Life Insurance)
- Loans & Interest Rates
- Online Services
- Statements
- Wire Transfers -- Domestic & Foreign
Where can I conduct business when I can't get to a branch?
There are many ways for you to take care of your finances even when you are not close to a branch, by using Online Banking, Telephone Banking or by visiting our Shared Service Centers or our large network of ATMs.
Where can I deposit my checks?
You can make deposits at any branch location, Shared Service Center, or any CU24 (CU HERE) ATM. Simply enter your zip code or City/State in the search box to find the closest location to where you live or work, or find a convenient location wherever you may be traveling nationwide. When searching for a CU24 surcharge-free ATM, make sure you select the “CU HERE Program” option.
How can I order a check copy?
From the upper left corner of the home page, log on to Online Banking with your Member Number or User Name and password. Select the Accounts icon at the top of the page (first from the left). Choose your Checking Account or Money Market Account. Scroll down the page to find the check you need. Click on the blue View Check Copy button next to the check number. This is a free service.
If your check is not available for online viewing, you can request that a check copy be mailed to you, by contacting us at 561.982.4700, 800.873.5100, or serviceplus@ibmsecu.org. Check copy fees may apply based on your Rewards Level.
Can I reorder checks online?
Yes. Select Check Ordering from the list under the eSolutions Center or the link on the Checking Accounts page. Check printing fees may apply.
What is the Credit Union's policy on Postdated and Staledated Checks?
If you date a check later than the date that you write it (Postdated) and the check is presented for payment before its date, the Credit Union may return it unpaid or pay the check unless you have placed a Stop Payment on the check. Similarly the Credit Union may, but is under no obligation to, pay or return a check drawn on your account which is presented more than six months after its date (Staledated).
How do I do a stop payment online?
From the upper left corner of the home page, log on to Online Banking with your Member Number or User Name and password. Select the More icon at the top of the page (sixth from the left). Click the Stop Payment button. Follow the prompting instructions.
Stop Payments processed through Online Banking will automatically terminate fourteen (14) calendar days from the date of entry unless written confirmation is received. Please review the Stop Payment Order Terms and Conditions on the Stop Payment Order Form, sign and complete the form, and return it to the Credit Union by mail or fax to initiate a written confirmation in effect for the standard six (6) month time frame. Certain fees may apply based on your Rewards Level, please refer to a current Fee Schedule.
Where can I find updated Rates on Certificates and Money Market Accounts?
From the home page, place cursor on Personal to get drop down menu. Move your cursor down to Rates and select Share Account Rates/Yields.
Can I open an account online?
Yes. From the upper left corner of the home page, log on to Online Banking with your Member Number or User Name and password. Select the Accounts icon at the top of the page (first from the left). Click the blue Open New Accounts button in the upper left corner of the page and follow the prompting instructions.
Where can I find Mortgage Rates?
From the home page, place cursor on Personal to get drop down menu. Scroll down to Rates and over to First Mortgage Rates.
What is the current Prime Rate?
From the home page, place cursor on Personal to get drop down menu. Select Rates then Second Mortgage Rates. Scroll down to the bottom of the rate chart, the Prime Rate will be below the chart.
Do you offer Student Loans?
No, but we offer information and the paperwork needed to apply. From the home page, place your cursor on Personal to get drop down menu and scroll down to Loans. Select Student from the menu.
How can I find out what my Loan payment will be?
Select Calculator from the eSolutions Center. Select the appropriate calculator from the list. Enter the details of your loan and click the Calculate button.
How do I apply for a loan online?
From the upper left corner of the home page, log on to Online Banking with your Member Number or User Name and password. Select the Loans icon at the top of the page (fifth from the right). Click the blue Apply For Loan button and follow the prompting instructions.
Can I view a previous month's statement via Online Banking?
Yes. From the upper left corner of the home page, log on to Online Banking with your Member Number or User Name and password and select the Statement icon at the top of the page (sixth from the left). Choose the statement period you want to view. Scroll to the bottom of the page and choose next. Enter your PIN/Password and choose Finish. The statement you selected will appear and can be printed. This is a free service.
Can I have my statement sent to me via email?
Yes. By signing up for our free service eMessenger you can request to have your statement, along with other key account details, sent directly to your email box. Learn how to sign up for eMessenger.
What is my Routing Number (ABA Number)?
Your Routing Number (also known as ABA Number) is 267077627.
|
